Patients' Charter

We aim to provide the best possible service to our patients and hope that we achieve this aim. The care of your health is a partnership between yourself and the Primary Care Health Team.

The success of that partnership depends on an understanding of each other’s needs.


Our responsibility to you

  • You will be greeted courteously
  • You will have a right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if it is a medical emergency
  • You will be seen by the doctor of your choice wherever possible
  • You will be informed if there will be a delay of more than 20 minutes for your appointment on arrival at the practice
  • You will be referred to a consultant when your GP feels it necessary
  • You will be given the result of any test or investigation on request
  • Your repeat prescription will be ready for collection within 48 hours of your request
  • Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly and in accordance with the practice protocol

Your responsibility to us

  • Please treat all surgery staff with respect
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name or address so that our records are accurate
  • Only request an emergency appointment or home visit if appropriate
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
  • Use the tear off slip to request a repeat prescription and attend the review when asked
  • Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due