We aim to provide the best possible service to our patients and hope that we achieve this aim. The care of your health is a partnership between yourself and the Primary Care Health Team.

The success of that partnership depends on an understanding of each other’s needs.

• You will be greeted courteously
• You will have a right to confidentiality
• You have the right to see your medical records subject to the limitations of the law
• You will be seen the same day if it is a medical emergency
• You will be seen by the doctor of your choice wherever possible
• You will be informed if there will be a delay of more than 20 minutes for your appointment on arrival at the practice
• You will be referred to a consultant when your GP feels it necessary
• You will be given the result of any test or investigation on request
• Your repeat prescription will be ready for collection within 48 hours of your request
• Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly and in accordance with the practice protocol

Your responsibility to us

• Please treat all surgery staff with respect
• Do not ask for information about anyone other than yourself
• Tell us of any change of name or address so that our records are accurate
• Only request an emergency appointment or home visit if appropriate
• Please cancel your appointment if you are unable to attend
• Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
• Use the tear off slip to request a repeat prescription and attend the review when asked
• Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due