Sue Jaconelli and Esme Arafa

The healthcare assistants work alongside the doctors and practice nurses. They are able to undertake minor dressings, blood pressure checks, weight checks, new patient checks, over 75 year old checks, ECGs, Spirometry and phlebotomy (blood tests).

Operations Manager - Dawn Huntley The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Helen is our Reception Manager. Please ask to talk to Helen for any reception related matters. The other members of the team are: Kerry, Teresa, Halley, Megan, Ruth, Drew and Lisa. The receptionists are the people who first meet you when you come to the surgery. Their aim is to make you feel welcome and to help you to see the doctor, nurse, healthcare professional or deal with your query or problem as quickly as possible. They are often under considerable pressure at busy times, please try to be patient. It is important to understand that the appointment system and other policies have been introduced by the doctors to make it possible to give patients a better service. They have to be applied by the reception staff who do not have the discretion to make exceptions.

Kim

Nasreem Bibi & Saima Khalid

The team members can be contacted at the Queen Elizabeth The Queen Mother Hospital (Telephone: 01843 292494).

Psychologist and Psychiatrist assessment are provided following referral to the KCA and/or The Beacon: We have a Psychologist attached to the practice who works with the doctors to help those who are emotionally distressed and provide a counselling service.

In-house physiotherapy at Newington Road Surgery is provided for our patients and neighbouring practice patients. Please ask your doctor and/or reception staff.