All patients are seen by appointment; please telephone or call in at the surgery during opening hours (before 10:00 if possible).

Appointment Times (Monday - Friday)

• 8am to 6:30pm

Some morning appointments are available to book the same morning. Please make a separate appointment for each patient wishing to see the doctor. We will do our best to enable you to see (or speak to) your registered doctor. Continuity of care is best provided by one doctor, preferably your registered GP. If your own doctor is on holidays / half-day or sickness absence you may need to see another doctor.

Extended Opening Hours

Mondays and Fridays 18:30 - 20:00 & Wednesdays 07:00-08:00.

The lower floor of the surgery is accessible to patients using a wheelchair.

We have a parking space outside the practice reserved for patients displaying a disabled sticker.

For patients with hearing problems, we have a 'loop' at reception, a portable loop for consultation rooms and will correspond by fax (O1843 853387). We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

The practice endeavours to provide literature in several languages and mediums such as audio tape, video (with British Sign Language) and Braille texts. Please ask at reception.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Children can be brought to the surgery without causing harm, even when they have fevers.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.